WebE-Z Pass says Brienza owed $108 in unpaid tolls. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Another option for cash-paying customers Now accepting cash to replenish your E-ZPass at these participating locations: 2017 Virginia Department of Transportation | To come back in, there's tolls. The only flaw I found is that I neglected to sign below the explanation of dispute I had included. Drivers can arrange to make payments on the amnesty balance. I could not reach a human being to discuss and resolve this problem. I was told to send fifty dollars and the two dollars in tolls and they would waive a one time deal of twenty five dollars. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Carolyn said that didn't happen in her case. If the account is not replenished within this period, a violation notice is issued for the toll plus a $50 or $100 fee per transaction, depending upon the facility, and the customer has 30 days to pay. Is this where the problem began? This will surely increase the credibility of your complaint. In my situation, my brother visited from Australia and used my 91 year old father's car during his vacation (July 1-18, 2022). WebIf you use the Tag in a vehicle other than one of the class for which the Tag is designated, you may incur administrative fees of up to $100 per occurrence and/or be asked to This complaint was posted by a verified customer. "The silly part is that when I send in the violation response, the toll amount is deducted from my account. There was a new violation for Sept. 10. EZ-Pass to Refund 80,000 Administrative Fees Charged During COVID-19 Pandemic. Since you do have an EZpass now it is quite easy to have the fee waived. If unpaid after 60 days And again. Each year, Delaware collects more than $190 millionfrom tolls on I-95 and Route 1. Still in its infancy in our area, it has reduced traffic, commuting times, and vehicle emissions, making it good for the environment. The deal is civil penalties and administrative fees will be waived if the driver pays the original toll The July 27, 2015 letter, sent certified mail, return receipt requested, noted the 10 violations he had received so far, plus the double charge from June, and Vuolo asked for a replacement transponder. This time, I was sure to sign and date the form and directed someone to call me to discuss this since I cant reach any E-Z Pass CS rep by phone. Call our confidential tip line 1-877-TIP-NEWS (847-6397) or fill out the form BELOW. Signing up for a Massachusetts E-ZPass account and getting a transponder is free and only requires a $20 initial load. Community Rules apply to all content you upload or otherwise submit to this site. I paid all three toll amounts on 8/8/22, well ahead of the due date(s) by one check attached to the payment stubs and completed Section B "Inadvertent Toll Violations" on the back of one of the attached. If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Concord, Nashua and Portsmouth. WebThe E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Your application may have been lost. Still, getting multiple toll violation notices in the same year can be pretty expensive. Customer must have a cell phone number and email address listed on their account. Supplies can be ordered by calling the Customer Service Center at 877-643-9727 or online at the. While we reviewed the records, Vuolo received a new transponder from E-ZPass. On 8/30/22 I sent a fed up letter to E-Z Pass Customer Service noting Plate and Violation Numbers and reiterating my dispute. 2023 Advance Local Media LLC. I got a bill for almost $2,000! I traveled across the Outerbridge Crossing and my device was not read while crossing the toll lane; however, I had money in my EZ Pass account. Have you been Bamboozled? He kept getting violation notices from EZ Pass and thought his transponder wasn't working ot there was a toll machine malfunction, but E-ZPass hasn't responded to his inquiries. The E-ZPass system is used widely across the Midwestern and Western areas of the United States. Vuolo wrote to this new address on Oct. 22. I sometimes pull a camper or trailer with my vehicle. Newark, NJ 07114-2562. The administrative fee may be waived for first time offenders if the missed toll payment is made promptly. The reason for this is safety of the motoring public and safety of our employees that could be crossing toll lanes at any time. As your vehicle enters the toll lane, the E-ZPass tag that is mounted on your vehicle's windshield is read. This site is protected by reCAPTCHA and the Google. Faxes were not answered. The cost to pay by plate is $2.05 per toll. You could try appealing and explaining to EZ Pass and hope they'll waive the fine. After I explained the situation, the agent told me that she'd be able to reduce the bill to "just" $17.95 -- that's still more than 10x the single toll amount. On 7/20/22, I received the first of 3 NJ E-Z Pass tolls by mail (Bergen, Raritan South, Toms River) Advisory and Payment Request Violations; each included a $50 "Administrative Fee". He's been trying to get E-ZPass to respond to his complaints about violation notices. I recently received a The agent told us that the rate is applied to the entire week-long rental period no matter the number of times the toll pass is actually used. The deal is civil penalties and administrative fees will be waivedif the driver pays the original toll and an amnesty fee. NJ E-Z Pass - Fraudulent violations posted on auto license tag I surrendered in 2016. Another E-Z Pass customer says while her online account read "no violations" - she was carrying a fine on a 50 cent toll for $50 dollars! Even if the system has been widely used for over thirty years, people often commit mistakes. accidentally pass through the lanes without a transponder. One $8 toll violation carries a fine of $100. All in all she was billed $190 in unpaid tolls, plus an additional $2,100 in fines and penalties. Tolls by mail and excessive "administrative fees". You could end up being billed for a prior renter's tolls. "The state should fix the malfunctioning intermittent toll booth plate reading unit or deduct the error amount automatically from my account," he wrote. She noted that the rental car desk agent was slightly off when quoting a charge of $18.50 amount for passing through the Boston tolls once. Cookie Settings/Do Not Sell My Personal Information. Contact the Customer Service Center at 877-643-9727, you can do it online at the. "It appears that E-ZPass has a completely different approach, which is signing for letters and then ignoring them," Vuolo wrote. ps - Obligation or not, personally, a $50 violation because of a mistake by a relative wouldn't bother me. If not, we'll let you know what Vuolo has to report. Vuolo received a notice saying his registration could be suspended related to an unanswered Oct. 12 violation. That was our contract with E-Z Pass," recalls Carolyn. Car to a pickup with six tires (dual wheels in the rear is not acceptable). Between the lack of cash toll booths and a supposed lack of non-toll route between the airport and the city, the Dollar agent insisted that we needed the pass. The rep also told him E-ZPass was reviewing some internal procedures, and gave Vuolo a direct number to call her should another problem arise. NHDOT and its representatives are held to the same privacy standard as outlined in RSA 236:31, however law enforcement personnel may be able to obtain records upon court intervention or exigent circumstances. Before sending a violation notice to an E-ZPass customer, the system will re-check the customer account for a 10-day period to see if the balance has become good. Here are the, instructions on how to enable JavaScript in your web browser. First, you should know that there is a low probability of you receiving an Administrative Fee Waived Letter if you havent started a dispute with your violation. the letter they receive from the Delaware Department of Transportation, Your California Privacy Rights/Privacy Policy, a $15 fee for the Fund to Combat Violent Crimes (only violations after Jan. 31, 2017), a $10 fee for the Volunteer Ambulance Company Fund (only violations after Jan. 31, 2017). The maximum speed is 25 MPH. Brienza recently got socked with thousands in fines after his account balance went into the negative. The MTA recommends E-Z Pass customers sign up for mobile alerts that send email or text notifications when a balance is low. is a digital nomad who travels full-time. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. it is completely unfair for us hard-working New Yorkers that work eight hours a day or more trying to survive and taking care of our families being forced to pay these high toll amounts which is something that we are adjusted to and used to doing but with these fees on top of that how are we supposed to get to work and how are we supposed to pay our bills when most of our money is going to EZ Pass ?? Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. WAI Compliance | EZ PASS NYEvery single day EZ Pass is taking advantage of customers, either their machines at bridges, thruways and tunnels are not properly reading the device tags on customers cars or there are numerous fees of $50.00 for a toll that can be as low as $1.25 up to $17.00 and instead of resolving the issue with EZ Pass, they will send your violations into collections where you are forced to pay with your hard earned money or else non payment can result into suspension of your vehicle registration, which you need active to get to work and make a living. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Account Type: Personal Business Select an Example: Car to another car is acceptable. It also promised to waive all initial first time violation fees once it's received full payment for tolls owed. Disgusted in NJ. Depending on your overall financial situation, filing a Chapter 7 may be the easiest way Where to Take Enterprise Rental for Oil Change: Tips and Options. Vuolo wrote to E-ZPass again on Nov. 10, this time via fax, which E-ZPass said would be answered in 10 days. We're on it Bill. After that, you must think thoroughly about your next step. The Marriott Bonvoy Business Amex is a stacked card with a rewards rate that will help you earn bonus points on everyday and business-related purchases. BALTIMORE, MD (April 27, 2022) Two months after the Maryland Transportation Authority (MDTA) Board approved a new Customer Assistance Plan, the agency is continuing to offer a civil penalty waiver grace period for customers who pay their unpaid Video Tolls by 11:59 p.m. November 30, 2022. I am filing this complaint here, mostly to vent and intend to send this same letter to NJ E-Z Pass and Credit Collection Services, The Better Business Bureau, and am considering sending it to NJ Governor Phil Murphy. I understand that New York City is a metropolitan area and a very busy and expensive area; however, there has to be a fair system where you can pay your toll's and avoid fees or have your fees waived if you are an EZ Pass account holder. "They're saying I owe them $2500," complains Brienza. Given my personal experience, I can only imagine the exponential cost to NJ taxpayers to support NJ Administration! None of his letters, sent return receipt requested, were answered. Emails didn't get attention to his problem, either. Paying $37 for two tolls was better than $60, so we opted for this option. If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements. I called them and they waived the fees. Instead, it seemed, E-ZPass took the violations to the next level. You will find stories of people who received multiple letters and havent faced any consequences yet. Vuolo wrote his third letter, again explaining the problem and asking for a new transponder. Plus, your own feed of TPG content. We'll run a soft credit check to find special offers, but it wont affect your credit score. He noted that he had sent four complaint letters to the other address, return receipt requested, and none were answered. Will you do the same? Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. EZ PASS NY Every single day EZ Pass is taking advantage of customers, either their machines at Open and complete your form directly in your browser faster than ever before with the editor toolkit. Mueller is also the founder of NJMoneyHelp.com. Certain hotels have resort fees. He asked, no -- he begged -- for an answer. It is not refundable. Both customers were granted a one time courtesy and had nearly 6 grand in penalties dismissed. "I just got a letter yesterday that says if I don't pay by the 26th, they're going to suspend my registration. And another. There is a non-toll route to and from the airport that he left out of his sales pitch for the company's "all-inclusive" toll pass. When the toll plaza doesn't get a signal from a transponder, it will default to checking the license plate. Choose, Click here to enroll You dont have to pay money, and you dont owe because you did not commit an offense in the first place. Offer ends 5/3/23. ABC7 New York 24/7 Eyewitness News Stream. Call 1-800-333-8655 or visit the E-ZPass website. "It is apparent that E-ZPass is a three-ring circus with no ringleader," he wrote. What happens if I use my transponder when the balance in my account is $0.00 or less? At the same time, first-time offenders may get away with it and pay only the tolls total cost instead. Assuming these rates, the total cost charged by each of these rental car companies is: *E-Z Rent-A-Car price is "before taxes and fees.". We asked if the $11.99 daily rate only applied to days when the toll pass is actually used. They will have 60 days from the date of the letter to settle toll debts. The Keyport man received 25 violation notices from the agency over several months. There are 17 states connected within the network, making the system hugely convenient for those who travel long distances, mainly if their roads include toll lanes, bridges, or tunnels. As to the lack of specific disclosure of the tolling fees at booking, the spokesperson provided the following comment: In addition to waiving the toll fees, the spokesperson offered a $100 voucher toward a future reservation. The people in collections say they have no way of waiving the fee; however, that is a complete lie and these collection agencies and EZ Pass New York are taking advantage of people with these cash less toll lanes and hitting people with over thousands of dollars in toll fees which they won't waive which is unfair especially if your an EZ Pass account holder. Delaware drivers can settle toll debtsfor a fraction of the cost as part of a one-time amnesty program. Tolls by Mail Customers. Call the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located in Concord, Nashua and Portsmouth. Improve earnings, maximize rewards and track progress toward dream trips. If we passed through the toll without the transponder active -- as we believed we did -- we should have been charged $17.95. No dice. Still, getting multiple toll violation notices in the same year can be pretty expensive. You can enroll in E-ZPass with as little as $25 to start. If unpaid after 30 days of the bill date, you will owe a $5 late charge. Vuolo said he checked in with the post office on that day, finding another return receipt that was never returned. However, we can tell you thestandard price for it is $50. What do I do? What lanes can I use at the toll plazas? Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day up to $19.75 per rental period, Pay by plate: Pay each toll, plus $3.95 admin fee per day you actually incur a toll -- up to $19.75 per rental maximum admin fee, Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month, Pay by plate: Pay each toll, plus $3.95 admin fee per day of your rental period -- up to $19.75 per month, Rent an E-ZPass: During my booking, an agent on the phone said the all-inclusive toll fees "range from $8.99 to $21.49 per day" and that they couldn't provide an exact price at booking. The websites for both Dollar and Thrifty only refer to ". As the low balance indicators at toll booths were removed, we initiated a public outreach campaign to proactively reach out to E-ZPass customers and recommend they sign up for Mobile Alerts to receive email and/or text messages of important information regarding their E-ZPass account. If that wasn't bad enough, every time he tried to correct the situation in writing with E-ZPass, he was ignored. No weekly rate. Could I get a speeding ticket for going too fast through an, If it is within 7 days of your trip, you may make a payment by visiting. Text Alert Update. "Prior to October 10th it (the sign at the tolls) would tell you when your account was low, then I would go and replenish it. After youve committed the offense, you will receive a toll violation notice in your mail two weeks after the event happened. If a State Trooper is monitoring speed through the toll lanes, and you exceed the posted speed through the. Susan Quitzau. This way, you will avoid many headaches in the future and spending unnecessary money. What should I do? Based in Virginia, USA. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. First, make sure the transponder is mounted in the proper location. Rent an E-ZPass: Pay each toll, plus a rental fee of $3.95 per day, up to $19.75 per month. Why did I receive a letter/call from the collection agency? This E-Z Pass by design is setup to produce revenue, not serve its tax payers and visitors. "If you replenish your E-Z Pass they take the balance (due) at replenish," remarks Brienza. WebInvoice Payment Administrative/Late Fees - $5.00 to $20.00 Statement Fee One-Time Special Request Mailed or Faxed: $3.00 (available for up to 6 prior months) Monthly Mailed Statements $2.00/month for paper statements (Private Accounts) $5.00/month for paper statements (Commercial Accounts) Commercial Surety Bond Now accepting donations to DRIVE SMART Virginia In cases like this, it would be best to collect all the proof you could surrounding your case, then contact your customer service center to file the dispute. WebI want EZ Pass to waive their administrative fees to EZ Pass account holders ! My transponder is not working. So Vuolo wrote to E-ZPass again on Dec. 14, detailing his long saga of wrongful violations and unanswered communications. They're double dipping, they're getting paid two times," he said. Who do I contact? Parking fees of less than $20.00 will be deducted from your E-ZPass account prepaid toll balance, while any 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. We drove around the toll on the way out of the airport, but we came back to the airport through the tunnel, which charges tolls. Vuolo suggested that rather than send so many violation notices, E-ZPass should simply -- as a saver of both money and time -- deduct the amount due from his account, given that E-ZPass knows it was his car and what charge was due. Follow her on Twitter @KPMueller. "No pun intended. Check here before booking an award fare. Yes - as long as all the vehicles are of the same classification for toll purposes. he asked. I went away on my own vacation from 9/29-10/10/22. A surprisingly nice agent answered when I called the dispute center for Dollar's outsourced toll collection agency. We're glad this was corrected, but it's a shame it took so long. 375 Mccarter Hwy. Other oddities happened with Vuolo's transponder. Some of them are not even taken seriously. Fee (s) Due $50. Then Total Due: $62. Some people might read such a line and say, Whoa, I owe $62. Ms. Sanchez is one of those people. "I'm now up to 25 violations with my account in good standing due to your faulty equipment, questionable charges and incompetent customer service center.". How do I get additional mounting strips? The E-ZPass Customer Service Representatives will review your explanation and determine if this is an inadvertant unpaid transaction per New Hampshire E-ZPass Rules & Regulations. If so, your processing/administrative fee will be waived. He then received another suspension warning about an Oct. 14 violation. We recommend enabling JavaScript for the best experience using our website. Please view our advertising policy page for more information. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. "It's an entangled conundrum of a mess," laments Brienza. Nobody at E-ZPass finds it unusual to have 25 violations.". Here's an an example. How are customers held liable for scanners at the bridges, tunnels and thru-ways not properly reading customers vehicle tags? I opened an account some time ago, but I have no. Call the Customer Service Center at 877-643-9727 or submit your question online at. Links may open in a new window. www.e-zpassny.com, go to Account Profile, and opt-in to Mobile Alerts. "We cannot process your request at this time," an E-ZPass email response said. Chase's fraud department was apparently as skeptical as I was at this price and messaged me to confirm that I used my card for a $59.99 purchase with Dollar Toll Charge. For an explanation of our Advertising Policy, visit. Dollar's toll-collection arm sent me a physical bill about four weeks after we returned the car. Stay informed and sign up for NJMoneyHelp.com'sweekly e-newsletter. account. TOMS RIVER, NJ Due to a contractor error, about 79,000 New Jersey toll road and bridge customers were incorrectly charged administrative fees under the emergency toll-by-mail procedures put in place this spring to help slow the spread of COVID-19. A week later, the online invoice still showed a $59.99 balance due and my credit card was charged for this full amount. We're looking forward to hearing that things stay corrected. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I called NJ E-Z Pass AGAIN on 10/10 and 4 times on 10/11, waiting in excess of 25 minutes for a human to take my call 2 of these times before hanging up. On 8/22/22 I called and called the phone number the E-Z Pass statement and online provide to me for Customer Service/violation. "They're still sending you a bill for the toll and the violation. You can also contact Danielle Leigh directly: Email your questions, issues, or story ideas to 7OnYourSideDanielle@abc.com, American Airlines pilots vote to authorize strike, NYPD detective dies after spending 33 years in a coma, Officials, workers rally on May Day in New York City. E-Z Pass says Brienza owed $108 in unpaid tolls. With tolls in and out of the airport costing just $1.75 each for passenger vehicles, Dollar's policy was effectively that we had to pay $60 for $3.50 in tolls. If you incur a toll fine of $20 and a $50 administrative fee, your total charge will be $70. Delaware says it is owed more than $143 million in toll debt. Can I still use. The agent at the Dollar Rental Car center near Logan Airport in Boston told us this with a straight face. Receive 1 Free Night Award every year after your Card renewal month. Each time he answered a violation, it showed the toll fee was charged to his account -- his account was always in good standing -- and the administrative fee was waived. Choose which state you live in. He tried it out on Dec. 29, and again, the tool booth said "toll unpaid," so that made for violation notice No. EZ-Pass is not going to just waive your fees, you can forget about that. And it's already generating big bucks in profit for agencies that run it - like the MTA, which oversees E-Z Pass on bridges and tunnels in New York City. There's no way to get to or from the airport without paying for a toll.". Same complaint as noted exhaustively here by other drivers on NJ toll roads. Those of us who don't own a car will have to associate the transponder with a friend or family member's license plate -- and be liable for any tolls they incur.
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