Please read rules before posting. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This upsets the buyer and now opened a depop dispute. Basically, a buyer purchased a pair of shoes from me and I shipped out the same day (Thursday 3/9). For more information, please see our 98. If the courier loses your parcel, and your tracking does not say delivered, you, the seller, must refund the buyer and apply to be compensated by the courier for the loss. What can I do? Sorry guys but I need to rant. So sellers have to pay extra for others' mistakes? When the package is sent back to me how do i get a new label without purchasing one I dont know what to do and definitely refuse to pay out of pocket to resend these items to peoplehelp , Scan this QR code to download the app now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. which is really annoying cuz i lose the paypal fee, plus i already gave her a discount. Privacy Policy. I waited 8 days, but the package still has not came. I listed a few things last night, and have had an influx of accounts with no feedback saying they want to make the purchase but require my email address (one said phone number) to check out. but also im a college student and its midterm season, checking her address is not my priority esp when i had 12 other packages to pack and ship. Yeah, that's happening to me too. Use the address in your Depop sales receipt to ship your item Describe and take accurate photos of the items you list Only use tracked shipping to send items Keep your proof of shipping receipt or take a photo Make sure that the payment clears into your account before you ship I sold with Depop Payments Cookie Notice 4 sold an item for 150 and going to revieve 130 smh. Um, no. Step 4: Tap on 'Connect PayPal'. I love depop but come on the waiting time to recieve the money as a seller is crazy + i understand they have to make money somehow but the fees on sales is crazy! if you used the depop shipping label it isn't your fault or anything. I was so frustrated. spoke to the buyer and the buyer gave me the wrong address, and told me when ive got the parcel back to send it to a NEW, completely diff address. The item will be added to your bag when you tap this in the lower right corner of your screen. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Before buying, I did not update my address. anyways the second time she purchased i assumed her address was updated and correct cuz she had like 2 days to fix it so i went ahead and shipped it. As young as 13 years old can register in Depop, make an account and start buying or selling. Buyer gave wrong address I know this has likely been asked before but if a buyer put the wrong address and is asking to send to a modified address, how do I go through the process to refund them and to get the Depop fees refunded as well so that they can buy it again under the correct address? The buyer gives me a new address, then asks when I'm going to ship it. Privacy Policy. 2 people already shipped 2 of my items & i messages the other person in hopes to correct my address before she ships it but is there anything i can about the already shipped items? Never provide your email address or phone number to a customer. They asked me to ship it next day, so I did. Before buying, I did not update my address. and our I listed a few things last night, and have had an influx of accounts with no feedback saying they want to make the purchase but require my email address (one said phone number) to check out. Step 2: Tap on the 'Setting icon' from the top right side of the screen. For more information, please see our Contacted buyer and got a good address. This has been happening so often that I've had to put a disclaimer in every listing saying to "double check your address before purchasing." Privacy Policy. Cookie Notice and our I have 3 different people order things from me the last couple of weeks and after I already shipped their packages they realized they had the wrong address. def not my responsibility as a seller to make sure the buyer's address is correct. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A sub for discussing all things Depop. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A sub for discussing all things Depop. im so scared she's gonna leave my first below-5-star reviewand yes i am sure i used the new label because i threw away the old one, Scan this QR code to download the app now. i need some advice (pls) on something thats gone wrong w a buyers order. Please read rules before posting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I took it home and messaged the buyer, telling them that they gave me the wrong address. Seller sent item to the wrong address. buyer obviously wants it but atm theres nothing i can do and i have a bad feeling the parcel is lost. Hi folks, I was selling an item and used FB's prepaid shipping label (via USPS). Steps 1 Open Depop. Is there a way I can edit the shipping label to reflect the good address? For more information, please see our I've not replied to any as it doesn't sit right with me, has anyone come across this before? But I specifically told the seller to deliver it to X address instead. Girl, do you REALLY think Im going to buy a third polymailer and drive to the post office on your time for seven dollars??? 2 Select an item you want to buy. It is not their responsibility to chase up a parcel if it is undelivered, if the address they gave Depop is correct it is your responsibility. Please read rules before posting. If you have not gotten a confirmation in app/on depop website that states "1 to ship" under the "all sold items" icon, then you have not sold an item. I waited 8 days, but the package still has not came. wrong address. Step 3: Now tap on the 'PayPal account'. They shipped almost immediately the next day. Hell no. The buyer gave me an incorrect address AGAIN. Complete noob when it comes to selling, especially in FB Marketplace. RANT!! Im sorry I just hate entitled people. For more information, please see our just ignore/block. Had about 7 messages in the space of a few hours, all along the same lines. Privacy Policy. she also said ".cant you just write the new address on the label" which annoyed me . help! I said "well first, I'm going to have to buy a new polymailer." So between gas money and the new polymailer so far, I have lost money. Buyer put wrong address : Depop 1 Posted by 2 years ago Buyer put wrong address On the buyers order details she still had her old address and didn't notice until I had already shipped the item. Depop is a vast marketplace where you can buy and sell anything from clothing to electronics. she also said "cant you just write the new address on the label" which annoyed me even more cuz IF I COULD DO THAT why would i bother refunding u and making u pay again?! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I get to the post office and I was told that the address was invalid. There are over 100 million items listed on Depop, with 90% of users aged 26 and under. i jus want my money man. yes, the wrong address was on their depop account. You can find this app on one of your Home screens, in the app drawer, or by searching. 68. r/Depop. A sub for discussing all things Depop. I messaged the buyer, and they just dont care about the inconvenience they have caused. Congratulations! uhh maybe i shouldve checked?? This app icon looks like a black lowercase "d" on a red background. they're trying to scam you, buyers do not need your email. Buyers with wrong address I have 3 different people order things from me the last couple of weeks and after I already shipped their packages they realized they had the wrong address. Scan this QR code to download the app now. Buyer needs my email address. yeah this is definitely a lesson learnt to always put my address on the back of the parcel!! the guy at the depot told me to just wait and see what happens. They shipped almost immediately the next day. Please read rules before posting. i texted him twice but havent heard from him since & he blocked me on ig. Cookie Notice Buyer gives me wrong address TWICE, wants a refund but still expects item?? however, the parcel hasnt been sent back to me, because my address wasnt on it. I've done this several times. so i sold some joggers for 80 and it was just a normal thing at first like i wrote the address on the parcel and sent it. Last week, someone bought a piece of jewelry for me (keep in mind the total transaction was $7). Scan this QR code to download the app now. They complied with the request and asked for my full name as well. however it then, as per the tracking, wasnt delivered because the address couldnt be located. Cookie Notice so i was messaging a buyer about a bundle, and RIGHT AFTER she purchased she told me "by the way my address is wrong!".so i was like ok ill have to refund u so u can update the address and then u can repurchase. Privacy Policy. I took it home and messaged the buyer, telling them that they gave me the wrong address. The buyer messaged me saying it was on the way back to me and if I could please resend it out to her. A sub for discussing all things Depop. which is really annoying cuz i lose the paypal fee, plus i already gave her a discount. and our ? i would obviously refund the buyer if they never get the parcel but then i am out of pocket my item and out of 80. 3 Tap Buy. They gave me another address, and told me to ship it quick because they are going on vacation. Join. To ensure you have Buyer Protection / Seller Protection you need to have bought or sold through the Depop BUY button If anything goes wrong with a purchase or a sale, you can report this to us for extra support Direct payments outside of the BUY button are not allowed and violate our Community Guidelines Of course, the Buyermistakenly gave me incorrect/invalid address and the package was resent back to me. Um babe you got a refund- Im not sending you anything lol. They said it was their bad and they are going to go to the post office to resolve the problem, but what is that going to do? You should refund the order, relist it, and have them buy it again with the correct address. i dont use reddit . For questions and discussion about Facebook Marketplace. Or could I manually pencil it in & USPS would be able to deliver it properly? I just started using Depop today, posted like 3 things, and within 1 minute . Did I handle this correctly? Scan this QR code to download the app now. For more information, please see our however a few days later she asked "girl why is the package heading to my old address in a different state" so i realized oh my lord she didnt even fix her address correctly and she said "this is why i mentioned my old address so u could check to see if it's correct." they either want to sent you a fake confirmation email so you send them the item without realizing they never purchased or try to hack into your PayPal. Scan this QR code to download the app now. They complied with the request and asked for my full name as well. So if a buyer made a mistake of entering the wrong address and the item was shipped back to me, why do I have to refund in full in order to have the Depop fees refunded to me, especially when it was charged to the seller and not the buyer?? Depop is known to have relaxed requirements. Step 5: Log in to your PayPal account. Had about 7 messages in the space of a few hours, all along the same lines. 2 of the 3 times, the person never bought it again anyways. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. buyer gave me the wrong shipping address. Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. I was more than happy to refund to just be done with this person, but the buyer is still messaging me asking when they are going to get their item. the funds arent pending on my paypal & i checked my transactions on my bank account, still got nothing. 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